FAQs

Non-custom: 1-3 business days 
Personalized/custom items: 5-10 business days Orders containing items with different processing times will be shipped based on the longest turnaround time.

*Larger orders will have an extended processing time. If you do have a larger order, just shoot us an email to get an estimated timeframe!*

Returns accepted within 30 days of delivery date on non-personalized or custom items. The item must be in new condition, with packaging if applicable. To start the return process email info@shopthepaperdress.com with the order number, item, and reason for return.

No returns accepted on personalized items. 

If you received an item that is not what you ordered please send a picture of the item with any information about the defect or incorrect personalization to info@shopthepaperdress.com within 5 days of receiving the order.

If you entered the information incorrectly or did not review the product details, no refund will be given.

Custom Orders

Want to put your logo on tumblers or create a custom wedding monogram? We love doing custom orders! Email us your design or idea at info@shopthepaperdress.com for a quote.

Proofs

To keep our processing times fast, proofs are only available for custom designs.

Rush Orders

Need your order yesterday? Rush orders are available on request. Fees and expedited shipping vary by product. 

Cancellations 

We make sure that our custom products are put into production immediately upon order to expedite customer satisfaction, meaning cancellations are unavailable. 

Returns

No returns accepted on personalized items. If you received an item that is not what you ordered please send a picture of the item with any information about the defect or incorrect personalization to within 5 days of receiving the order using the customer care chat at the bottom right of the website. If you entered the information incorrectly or did not review the product details, no refund will be given.

Oils from your skin, lotions, & perfumes can transfer to the earrings and need to be cleaned periodically. To clean your earrings wash with mild soap and dry with a soft cloth.